Last Tuesday evening, around 9pm, I opened SoulGen for what was meant to be a quick fifteen minute look around. Two hours and a depleted credit pack later, I had learned more about what not to do than what to do. This guide walks you through the ten things that will save you frustration on day one, written from the perspective of someone who has spent real hours inside the platform.
Start with a clear creative intention
Before you sign up, ask yourself what you actually want to make. Are you here for stylised anime portraits, photoreal characters, short AI videos, or conversations through Soul Chat? Each path uses different tools and different amounts of credit. Writing a one-sentence intention helps you avoid the trap of clicking every feature and spending tokens with nothing to show for it.

Try this small exercise: open a notes app and finish the sentence, "By the end of my first session I want to have created ___." That single line becomes your filter. When a shiny new feature tempts you, you can check it against your goal. This kind of focus is what separates curious browsers from creators who actually build a portfolio of work they are proud of.
Understand the account setup and verification
Registration takes about a minute. You can sign up with an email address and a verification code, or use Google single sign-on. Most beginners pick Google because it skips the password step, but if you want a clean separation between your creative account and your personal inbox, a dedicated email is the wiser choice. The platform is operated by Synapse AI Limited, registration number 76954156, based in Causeway Bay, Hong Kong, which matters if you ever need to contact support or check the legal entity behind your subscription.
Age matters here. AI companion services generally require users to be 18 or older, and content guidelines are enforced through automated filters and human review. Confirm your date of birth honestly during signup so you do not run into restrictions later.
Plan your credits before you spend them
Credits are the fuel of the platform, and the refund policy is strict: once you have used any credits or generated any images from a pack, that pack is no longer refundable. You have 14 days to request a refund on unused credits or subscriptions. So treat your first credit purchase like a tasting menu rather than a buffet.
On my second session I made the mistake of buying a mid-sized pack straight away, convinced I knew what I wanted. By Thursday I had burned roughly 60 percent of it on text-to-image experiments before realising Soul Chat was the feature I actually returned to each evening. The smarter move, which I tell every friend now, is to buy the smallest pack first, run five or six experiments across different features, and only then decide which one deserves more investment.
Write prompts that are specific, not long
Beginners often write paragraph-length prompts hoping that more words equal better results. The opposite is usually true. Specific nouns, one clear style reference, a lighting cue, and a mood word will outperform a wall of adjectives. Compare "a woman" with "a woman in a green linen dress, soft afternoon light, film grain, calm expression." The second prompt is still short, but every word does work.
When you find a phrase that produces good results, save it. Build a small personal library of prompt fragments you can reuse. This is how experienced creators get consistent characters across multiple images.
Save your work within seven days
Here is a detail that catches many new users off guard. Creations that are not posted to the community are automatically deleted after 7 days. Published content stays until you remove it yourself. If you spent credits on an image you love, download it to your own device immediately. Do not assume the cloud will hold it for you.
A simple habit: at the end of every session, spend two minutes downloading anything worth keeping into a clearly named folder on your computer. Future you will be grateful.
Use Soul Chat as a practice space, not a substitute
Soul Chat lets you have ongoing conversations with AI characters, complete with lip-synced talking video in some flows. It is genuinely useful for low-stakes practice. A few weeks ago I used a chat session to work through setting boundaries, an area where I tend to people-please. The AI walked me through a three-part framework: identify your limit, communicate it plainly, enforce it calmly. Fifteen minutes of back-and-forth practice left me with words I could actually use in a real conversation later that week.
That said, the platform itself reminds users that AI companions do not have real emotions or consciousness. Treat the chat as a mirror for your own thoughts and a rehearsal stage for skills, not as a replacement for human connection or professional support. If you are in distress, please contact a qualified person.
Get comfortable with editing and outpainting
Two underused features deserve your attention early. Image editing with text prompts lets you change parts of an existing creation without starting over, which saves credits. Outpainting extends the canvas, so a tight portrait can become a wider scene with background detail. Both tools reward small, iterative changes. Make one adjustment, view the result, then decide on the next change. This is faster and cheaper than regenerating from scratch.
If you want a deeper walkthrough of these tools, the how to use SoulGen guide on this site breaks them down step by step.
Read the content rules before you push limits
Content filtering exists for legal and ethical reasons. Prohibited categories typically include real person impersonation, non-consensual themes, and anything involving minors. Filters scan prompts before generation and review output afterwards. False positives happen, and there is usually an appeal route, but repeated violations can lead to suspension. Reading the rules once, calmly, saves you the frustration of blocked generations later.
Pick your payment method thoughtfully
Credit card and PayPal are both accepted, with payments handled through third-party processors. PayPal adds a buffer between your bank and the platform, which some users prefer for privacy. Either way, keep your receipts. If a charge looks wrong, the 14 day refund window on unused credits is your safety net, so act quickly rather than waiting.
Compare alternatives so you know why you chose this one
Healthy curiosity makes you a better creator. Tools like Midjourney and Stable Diffusion focus heavily on image generation, Character.AI leans into chat, and RunwayML emphasises video. SoulGen's pitch is the combination: image, video, character, and chat in one place with automatic 7 day deletion of unpublished work for privacy. If you are exploring the wider AI companion space, our sister site Candy AI covers a slightly different feature set worth comparing.
Your next move: open the smallest credit pack, set a 30 minute timer, and run exactly three experiments tonight, one image, one edit, one Soul Chat exchange. Write down which one made you want to keep going, and pour your next budget there. When you are ready for sharper plays, the SoulGen strategies piece is the right next stop, and the SoulGen free credit guide can stretch that first wallet further. What will you create first?
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