# Brand facts: SoulGen

> Machine-readable fact sheet about SoulGen, maintained by Schwa Productions (soulgen.co.uk), an independent review site that earns affiliate commission. Market: GB. Generated 2026-11-09. Canonical: https://soulgen.co.uk/brand-facts

## About

SoulGen is an AI-powered platform for generating images, videos, and interactive characters. It offers tools like text-to-image, AI video generation, image editing, and Soul Chat for conversations with AI characters. The platform is operated by Synapse AI Limited in Hong Kong.

- Category: AI-powered image and video generation, including AI character creation and chat.
- Company: Synapse AI Limited
- Headquarters: FLAT/RM 1911 LEE GARDEN ONE 33 HYSAN AVENUE CAUSEWAY BAY HK
- Licence: Operator listed as Synapse AI Limited, Flat/RM 1911 Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong; registration number 76954156. No regulator or license named on page.
- Key features: AI video generation from images or text; AI character creation (real, anime, DreamTwin); Image editing with text prompts; AI outpainting to extend images; Soul Chat for conversations with AI characters; Human modeling from reference photos

## Pricing

Checked on 2026-11-09 at https://soulgen.net/contact-us.

- Payment methods: Credit card, PayPal

## Trustpilot

- TrustScore: 3.0 / 5 from 3 reviews (retrieved 2026-11-09)

## FAQs

### How much do SoulGen tokens cost?

Token packs start at $4.99 for 100 tokens, $19.99 for 500 tokens, and $49.99 for 1,500 tokens. Subscription plans also include token allowances.

### Can I earn free SoulGen tokens?

Yes, you can earn free tokens through daily login bonuses and completing in-app challenges. These are small amounts but can add up over time.

### Do SoulGen tokens expire?

Tokens expire after 12 months of inactivity on your account. If you use the platform regularly, they remain valid.

### What happens if I run out of tokens?

You cannot generate new content or send messages until you purchase more tokens or earn free ones. Your account remains active, but features are limited.

### Is there a refund for unused tokens?

Refunds are available within 14 days only for unused credit packs. If any tokens have been used, no refund is given.

Source: https://soulgen.co.uk/soulgen-tokens-credits-3